Refund Policy

This Refund Policy explains how refunds work for paid StylusPDF Pro subscriptions. StylusPDF is operated by Hendrik de Wet, trading as Fortress Engineering ("we", "us").

Our payment provider

Payments for StylusPDF Pro are sold and processed by Paddle, our Merchant of Record. Paddle handles billing, tax, and the processing of any refund. When you request a refund from us, we authorise and instruct Paddle to issue it to your original payment method.

14-day refund window

If you are not satisfied with StylusPDF Pro, you may request a full refund within 14 days of your initial subscription payment. We honour this regardless of usage, and it applies to both the monthly and annual plans.

Renewals

Subscriptions renew automatically until cancelled. If a renewal is charged and you did not intend to renew, contact us within 14 days of that charge and we will review your request in good faith. Cancelling your subscription stops future renewals but does not by itself refund a charge that has already been made.

Cancellation

You may cancel at any time; cancellation stops future renewals and your Pro access continues until the end of the current billing period. You will not be charged again after cancelling.

Your statutory rights

Nothing in this policy limits any refund or cancellation rights you have under the laws that apply to you, including the statutory right of withdrawal for consumers in the EU and UK. Where the law grants you stronger rights than this policy, those rights apply.

How to request a refund

Email support@styluspdf.comfrom the address associated with your account, and include the email you used to purchase. We aim to respond within 2 business days. Once approved, refunds are issued by Paddle to your original payment method and typically appear within 5–10 business days, depending on your bank.

Contact

Questions about this policy? Email support@styluspdf.com.